Shipping Policy

Shipping Policy

At MoxiSport, we ship worldwide to bring women's activewear, yoga and fitness apparel to customers everywhere.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Estimated delivery times vary by destination:

- United States, Canada: 7–15 business days
- United Kingdom, Europe: 8–16 business days
- Australia, New Zealand: 10–18 business days
- Rest of the World: 12–25 business days

Please note these are estimated times. Actual delivery may be affected by customs, weather, holidays, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and selected shipping method. We occasionally offer free shipping promotions — sign up for our newsletter to stay updated.

Tracking Your Order

Once shipped, you'll receive a tracking number via email. You can track your order anytime at:
https://moxi-sport.com/apps/tracking

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your country's authorities. These charges are the customer's responsibility and are not included in the product price or shipping cost.

We declare all packages accurately and recommend checking your country's import regulations before placing an order.

Delivery Issues

If your package is delayed beyond the estimated timeframe:
- Wait 5 additional business days (customs holds are common)
- Check the tracking link for updates
- Contact us at support@moxi-sport.com if there are no updates for over 10 days

Lost or Stolen Packages

For packages marked as "Delivered" but not received:
- Check with neighbors and your local post office
- Allow 48 hours (carriers sometimes mark delivered prematurely)
- Contact us within 7 days for assistance

Wrong Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 12 hours of order placement.

Multiple Shipments

Orders containing multiple items may ship in separate packages and arrive at different times. You'll receive tracking for each shipment.

Contact Us

For shipping questions, contact us at support@moxi-sport.com. We typically respond within 24 hours.